Frequently asked questions about claims
How do I report a parking claim?
If your vehicle was insured in Sweden when the claim arose you should report the claim to your insurance company, or to the company that issued the vehicle damage guarantee.
Why must I pay an excess when I did not cause the accident?
The excess is determined by the Motor Traffic Damage Act, and not a decision taken by Swedish Motor Insurers (TFF).
Which claims can I report to TFF?
We process material damage and personal injury claims caused by uninsured or unknown vehicles required to have motor third party liability (MTPL) insurance. The accident must have occurred in traffic. This means that the accident must have occurred in connection with current, intended or past use of the vehicle in traffic. It is investigated on a case by case basis whether a claim fulfils these criteria or not.
A foreign vehicle was involved in a traffic accident – what should I do?
You can read more about the rules that apply and what you can do when a foreign vehicle was involved in a traffic accident.
How do I appeal a decision?
In the first instance you must contact your claims handler at TFF. It is important to us that we reply to your questions, hear your comments and clear up any misunderstandings.
I need to supplement my claim notification, what do I do?
The easiest way is to log in to My pages and send a message, to which you can also attach files. You can also phone us or send a letter.
Should I report the claim to the police?
If the claim was caused by an unknown vehicle you must report it to the police. Leaving the scene of a traffic accident is a crime.
For other claims it must be determined whether a crime has been committed. All crimes must be reported to the police.
How long does it take before I receive a decision?
Our processing can take anything from a few days to several months. It depends on the type of claim, whether we have received all the documentation we need and how much we need to investigate.
To facilitate processing it is important that you send in supplementary documentation as soon as you can when we request it.
If you have questions about your case – please contact your claims handler.
How do I report a claim?
The easiest way to do this is to use our digital claim notification. You can also print a form that you fill in and send by post.
You cannot report a claim to us by telephone.
How much is the excess?
The excess is five per cent of the price base amount in the year the claim was incurred. The price base amount is changed every year and that means the excess changes.
For claims incurred this year (2025) the excess is SEK 2,940.