Frequently asked questions
Why have I received a payment demand from TFF?
There are several reasons for our sending payment demands, but the most common reason is that a vehicle lacks, or has lacked, motor third party liability (MTPL) insurance.
How do I report a parking claim?
If your vehicle was insured in Sweden when the claim arose you should report the claim to your insurance company, or to the company that issued the vehicle damage guarantee.
I will be motoring in Europe, must I take a Green Card with me?
It depends on which countries you are travelling to or through. Click on the link to see which countries you can travel to without a Green Card and which require Green Card.
I have notified my vehicle as off road in connection with a change of ownership, why have I received a payment demand?
When you tick the box on the vehicle registration certificate to notify it as off road in connection with a change of ownership the following information is given: The off road notification applies from the day on which a complete application is received by the Swedish Transport Agency, not from the stated date of ownership change.
That means that the vehicle must have motor third party liability (MTPL) insurance cover from the date you take ownership of the vehicle until the date on which the Swedish Transport Agency registers the off road notification.
Can I wait to take out insurance until I receive my vehicle registration certificate?
No. You must take out insurance that is valid from the date on which you become the owner. That is the day on which you and the seller specify as the Date of change of ownership on the vehicle registration certificate.
I did not receive a reminder from the insurance company, must I pay anyway?
Yes. It is your responsibility to pay for the insurance policy you have taken out.
The insurance companies always send reminders for their invoices. Even if for some reason you do not receive the reminder, you are nevertheless responsible for ensuring that it is paid. This also applies to those who pay for their insurance by direct debit.
Why do I get a reminder from Kivra although I have paid?
If you paid in another way than directly in Kivra you need to mark the invoice in Kivra as handled. It is still saved in your Kivra archive, like your other digital invoices.
Which claims can I report to TFF?
We process material damage and personal injury claims caused by uninsured or unknown vehicles required to have motor third party liability (MTPL) insurance. The accident must have occurred in traffic. This means that the accident must have occurred in connection with current, intended or past use of the vehicle in traffic. It is investigated on a case by case basis whether a claim fulfils these criteria or not.
